Saturday, February 9, 2013

vCenter Support Assistant 5.1

vCenter support Assistant release 24 Jan 2013,

This is a free plugin for vcenter, to create support request, upload logs, view and update services request etc.

Tried this at my lab and following are the one that has to noted for successful installation of this plugin.

1. vcenter support assistant is a appliance, download it from here.
2. easy installation and configuration refer this.
3. Appliance need Internet access, make sure if you have proxy you have provide with the right credentials for authentication. If it dont have access to Internet then this will not work.
4. DNS resolution is important between appliance and vcenter vice versa.
5. Make sure you have network communication between vcenter and appliance works fine and if there is a firewall necessary ports are open.
6. on successful installation and configuration, a icon in the vsphere client under solutions and applications will show vcenter support assistant as follows.

7. click on that and provide the valid login for vmware support.
8. In the diagnostics all the below should be passed for uploading logs, creating services request.

after the appliance configuration few things to be tested to make sure the appliance works fine.

We need to make sure if the appliance is able to communicate to the below web address and then to vcenter.
   * Connectivity to and

   * Connectivity to the vCenter Server and ESX/ESXi hosts
     that you wish to generate log bundles from
you should pass the below when used wget command.

 # wget
--2013-02-10 07:49:08--
Resolving XX.XX.XX.XX
Connecting to|XX.XX.XX.XX|:443... connected.

faced lot of issue while configure this, below are once that made issue to me.

1. issue is while to try to register support assistant, error as "failed to register."
Fix was communication between vc and appliance was not there.
used domain account, changed that to local account worked fined.

2. connectivity of virtual appliance to
Issue with proxy connection, create a exception for this appliance and resolved.

DNS resolution between VC and appliance.
Internet connectivity to appliance.

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